Disclaimer
Access to the information on this website is free of charge but implies acceptance by the user of the following conditions.
The data on this website are intended for informative and non-commercial purposes. Its use is at your own risk and the Public Waste Agency of Flanders cannot be held liable for any inaccuracies or omissions in the information provided.
Information that is essential to the user should be verified for accuracy with the competent entity of the Public Waste Agency of Flanders. The user of this site is not authorised to modify, copy, distribute, transmit, distribute, offer, reproduce, publish, license, transfer or sell any information, software, products or services obtained from this website or to create derivative works from the aforementioned elements, unless expressly authorised by the competent entity of the Public Waste Agency of Flanders.
In no event shall the Public Waste Agency of Flanders be liable to any party, directly or indirectly, for any damage attributable to the use of this website or any other website, in particular as a result of links or hyperlinks, including, without limitation, any loss, work interruption, damage to programs or other data on the computer system, hardware, software or otherwise of the user.
The links to other sites do not imply any agreement with the content of those sites and the Public Waste Agency is not responsible for the use made of those sites.
The Public Waste Agency of Flanders is not responsible for the opinions expressed by others than its staff members in discussion groups, information groups, forums and the like.
Disclaimer e-mails
The contents of our e-mails and their attached files are confidential and intended for the use of the addressees only.
If you receive e-mails in error, please destroy these e-mails and their attached files. Copying, distributing or any other use, under any form, of the contents and the added files is strictly prohibited. The content of the e-mails and attached files originate from the author and does not necessarily bind OVAM unless confirmed by a valid signed document from OVAM.
We confirm that the e-mails and attached files have been checked for computer viruses, which does not guarantee that they are completely free of computer viruses.
Privacy Statement
General policy on data processing and protection
The Public Waste Agency of Flanders respects your rights when processing your personal data. In this declaration you will find out how we collect, process and use your personal data. This privacy statement sets out the general data processing and protection policy of:
Public Waste Agency of Flanders
Stationsstraat 110
2800 Mechelen
Belgium
CBE number: 0842399963
Who processes your personal data?
The Public Waste Agency of Flanders (OVAM) processes your personal data. In this privacy statement we use the personal pronoun we to refer to OVAM. OVAM is responsible for processing your personal data, which are described and explained in this declaration. We only process personal data and we only allow personal data to be processed if this is necessary to perform the tasks assigned to us. We always process the data in accordance with the provisions of the General Data Protection Regulation (AVG), and with the provisions of the federal and Flemish regulations on the protection of natural persons with regard to the processing of personal data.
If you have general questions about how we process your personal data, you can contact the OVAM’s Data Protection Officer (DPO) by emailing dpo@ovam.be. You can also contact the DPO with comments and suggestions and to exercise your rights.
When do we collect and process your personal data?
We collect and process your personal data when you request one of our services or contact us as part of the services we provide. We may also process your personal data if you ask us a general question.
It is also possible that a decree or the government may elaborate a regulation whereby we grant you a benefit or disadvantage without you taking any action yourself. We then need to process your personal data to determine whether you are eligible for that benefit, or whether we need to impose a disadvantage, such as a fine, on you.
What data do we process about you?
We process your personal data. This is the data that identifies you or establishes a link with you as a natural person.
What data we specifically process depends on the services we offer and provide. Usually it is data that we need to examine whether you are eligible for our services. These data are described in the regulations governing the service. For each category of personal data, you will find a reference to the regulations. In addition, we process your identification data so that we can provide our service to you.
The categories of personal data as processed within OVAM are recorded in a register of processing activities.
How do we collect and process your personal data?
We use two ways to obtain your personal data.
We can request data directly from you in a form or in documents that you must attach to a form. Those documents are listed in the regulations.
We also request data from other public services that already have it. In doing so, we always comply with the provisions on the protection of natural persons with regard to the processing of personal data, which, where applicable, are laid down at federal or Flemish level. For example, we have obtained a number of authorizations to request data from other government services.
What do we process your personal data for?
We process your personal data to provide a service that you request from us, or if we need to grant you a benefit or a disadvantage without you taking any action.
What are the bases for processing your personal data?
Processing of personal data occurs only if one of the following conditions is met:
The processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in OVAM.
The processing is necessary for compliance with a legal obligation to which OVAM is subject.
The processing is necessary for the performance of a contract to which the data subject is a party (for example, the employment contract) or in order to take measures at the request of the data subject prior to the conclusion of a contract.
The processing is necessary for the purposes of safeguarding the legitimate interests of OVAM or of a third party, except where the interests or fundamental rights and freedoms of the data subject outweigh these interests, in particular where the data subject is a child; a balancing of interests will therefore have to be carried out under this basis.
The processing is necessary to protect the vital interests of the data subject or another natural person (vital interest).
The data subject has given consent to the processing of their personal data for one or more specific purposes.
How long do we keep your personal data?
According to the general rule, we may only keep your personal data during the period in which it is necessary to provide certain services. We therefore keep your data for as long as you use our services. After that, we will keep your data for the period of time during which we need to be able to account for the services provided. After the expiration of that limitation period, the data is deleted unless it is of historical, cultural or general interest.
Retention distinguishes between the period in which your file is active and the period in which it becomes passive. Your file is active as long as you use the service provided. All employees who need your data to perform their duties then have access to your data. Afterwards, your file becomes passive and only a limited number of employees of the competent service have access to your data.
Do we share your personal data with others?
Your data is mainly processed internally by our employees.
It is possible that for certain specific services we call on third parties who process your data. We provide your data to those processors so that they can provide the service in question. We exercise control there at all times. You can request an overview of the processors we use.
Sometimes we are legally or by decree obliged to pass on your personal data or public services have the right to request data from us. They must have an authorization to do so.
Are your personal data transferred outside the European Union?
We do not transfer your data to countries outside the European Union or international organizations. These are countries or organizations located outside the territory of the European Economic Area (European Union + Iceland, Norway and Liechtenstein). We may do so if we use a cloud service provider. In that case, we will take all possible measures to ensure that your data is protected as provided for in European, federal and Flemish regulations.
What are your rights?
If we process your personal data in the context of the public interest, you can oppose the processing of your data at any time. We will then weigh up whether your individual interests outweigh the general interest we are pursuing with the processing. If we are no longer allowed or able to process your data, it will also not be possible to provide you with the service or benefit you claim.
You can always review the data we process about you and, if necessary, have it corrected. You can contact the Data Protection Officer (DPO) for this purpose at dpo@ovam.be. We will then ask for proof of your identity using the form “Request to exercise rights in relation to personal data” so that your data is not disclosed to someone who is not entitled to it.
You can also contact the Data Protection Officer (DPO) if you believe that your data is no longer relevant and should therefore be deleted.
If you do not agree with the way we process your data, you can contact our Data Protection Officer (DPO) at dpo@ovam.be. In addition, you can file a complaint with the competent supervisory authority.
